Services
Measure the moments that matter most.
A great customer experience is what binds brands and customers together. One negative experience, and you could lose them for good. That's why, creating memorable experiences that can turn customers into brand advocates has never been more critical.
Improving Customer Service
The first step to delivering meaningful customer experiences is to measure what matters to customers. Intouch Insight’s Mystery Shopping services help you understand how your brand is perceived and take action to improve your customers' experience however you engage with them: onsite, curbside, telephone, online, or even through a 3rd party delivery partner
The first step to delivering meaningful customer experiences is to measure what matters to customers. Intouch Insight’s Mystery Shopping services help you understand how your brand is perceived and take action to improve your customers' experience however you engage with them: onsite, curbside, telephone, online, or even through a 3rd party delivery partner
Customer Support
Mystery Shopping, also known as Secret Shopping, is when an individual interacts with your brand under the pretense of being a customer but for the purpose of observing and assessing their interaction based on specific predefined criteria.
This way you can gain objective feedback to unlock your brand potential.
Mystery Shopping, also known as Secret Shopping, is when an individual interacts with your brand under the pretense of being a customer but for the purpose of observing and assessing their interaction based on specific predefined criteria.
This way you can gain objective feedback to unlock your brand potential.